How About Roofing cut delivery disputes by 18% with ePOD
A leading roofing and building supplies merchant with 4 branches and 12 vehicles streamlines invoicing and secures faster payments.
- 18% reduction in delivery disputes
- 2 Hrs saved daily on sales reconciliation
- 12 vans tracked in Surrey & Sussex
- 100% paperless proof of delivery
Inside About Roofing.
About Roofing is a family-owned merchant founded by brothers Jason and Dale Rivolta, operating for more than two decades. With four branches in Surrey and Sussex, they specialise in providing a diverse selection of premium roofing supplies and materials. Their fleet of 12 vehicles ensures prompt delivery of roofing and building materials across the region.
Disputes, paper delays, and slow cash flow.
A traditional paper-based proof of delivery system led to disputed drops and cash flow bottlenecks.
Despite being a well-established merchant, About Roofing faced significant challenges related to proof of delivery (POD). The traditional paper-based system led to delays in obtaining PODs, resulting in delayed or disputed payments from customers.
Customers occasionally claimed non-receipt of goods, creating a strain on About Roofing’s financial operations and relationships. The manual process of collecting signatures, times, and images was inefficient and highly prone to errors, making disputes difficult to resolve.
- Frequent payment delays due to slow paper processing cycles.
- Delivery disputes arising from contested order drop statuses.
- High administrative overhead in reconciling physical dockets with orders.
- Zero real-time visibility into vehicle locations or route status.
Streamlined Mobile ePOD.
Equipping drivers with GPS tracking, digital signatures, and image capture.
About Roofing decided to go with RouteMagic to address these challenges related to Electronic Proof of Delivery (ePOD). RouteMagic comes with features such as GPS tracking, real-time delivery updates, image capture, and electronic signature functionalities.
When a delivery is made, the driver captures photo evidence of the goods on-site and collects a digital signature. This metadata, along with geo-tagged delivery coordinates, syncs instantly with the central office, providing indisputable proof of delivery.
- ePOD driver app with electronic signature and photo capture.
- GPS tracking for real-time fleet visibility and precise time estimates.
- Automated status updates to keep customers informed of delivery windows.
- Immediate delivery confirmation data syncing back to the office.
18% fewer disputes, faster payments.
Digital proof of delivery builds trust, speeds up billing, and cuts reconciliation time.
By embracing RouteMagic ePOD, About Roofing successfully transformed its proof of delivery processes. The proactive approach not only improved financial stability but also strengthened customer relationships through enhanced transparency and reliability in the delivery process.
With automated invoicing triggered by digital PODs, payment cycles have accelerated significantly. Visual and geo-tagged confirmation records have strengthened customer trust, ensuring a reliable and transparent delivery process.
| Outcome | Before RouteMagic | With RouteMagic |
|---|---|---|
| Delivery disputes | Frequent, difficult to resolve | 18% reduction |
| Daily reconciliation | 2 hours of manual sales checks | Fully automated in real time |
| Billing cycles | Delayed until paper dockets returned | Instant invoicing upon delivery |
| Proof quality | Paper signatures only | Geo-tagged signature + photos |
| Operational overhead | High paper sorting and filing | Zero paper archive |
RouteMagic ePOD helped us eliminate paper sheets and cut delivery disputes by 18%. We get paid faster because proof of delivery is captured and synced in real time, and we save 2 hours of admin work every single day.
The RouteMagic modules powering About Roofing.
A unified delivery stack — ePOD, GPS tracking, and automated back-office reconciliation.
Ready to cut disputes and speed up payments?
- No sales pitch
- 30 minutes
- We’ll ask about your business first
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